Boiler Guarantee FAQ

Q - How long will the boiler be guaranteed?

A - All our boilers have a 10 year parts and labour manufacturers guarantee. Make sure to have the boiler serviced every 12 months to keep the guarantee valid.
Q - Will i need to register the guarantee?

A - We will register the boiler guarantee with the manufacturer and also register the boiler with Gas Safe.
Q - Who do we call if there is a problem with the boiler?

A - It is best to call us first, as sometimes the problem is not the actual boiler but something else we can ask a few questions and either book a visit or get the manufacturer to visit.
Q - How long does it take for the manufacturer to arrange a visit if the boiler develops a problem?

A - This depends on the manufacturer, the time of year and the type of boiler problem. Manufacturers prioritise boiler that are not working and/or vunerable customers.