Heat professional heating services limited is authorised and regulated by the Financial Conduct Authority in relation to credit brokering Reg no. 812382. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) Plc authorised and regulated by Financial Conduct Authority. 40 Hillsborough Road Glen Parva Leicester LE2 9PL

525247

Heat professional heating services limited

Registered office 40 Hillsborough Road Leicester LE2 9PL. Tel : 01162788222 info@heatleicester.co.uk heat.leicester@gmail.com

Business ID no.7491349 VAT no.109967084 Regulatory authority. Gas Safe Number 525247

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01162788222 or write to us at 40 Hillsborough Road, Leicester, LE2 9TA 

or email us at heat.leicester@gmail.com and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209 or via there website http://www.disputesolutionoumbudsman.org/which-trusted-traders-partnerships/