Heat Professional Heating Services Limited T/A Heat Leicester, Heat Northampton
Registered Office : 40 Hillsborough Road Leicester LE2 9PL.
Tel : 01162788222
Email : service@heatleicester.co.uk
Business ID No.07491349
VAT No.109967084
Regulatory Authority. Gas Safe Number 525247
We Always Endeavour To Provide The Best Service And Products For Our Customers. However, On Rare Occasions, We Recognise That There May Be Times Where Our Customers May Not Be Completely Satisfied.
To Ensure We Are Able To Put Things Rights As Soon As We Can, Please Read Our Complaints Procedure Below And We Will Respond Promptly To Ensure Complete Satisfaction.
As Soon As Possible After The Completion Of The Works, Please Inspect The Work To Ensure Everything Has Been Carried Out To Our Usual High Standards.
In The Unlikely Event There Is Anything You Are Not Completely Satisfied With, Please Contact Us As Soon As You Can In Order That We Can Rectify Any Problems As Soon As Possible. Either Call Us On 01162788222 Or Write To Us At 40 Hillsborough Road, Leicester, LE2 9TA
Or Email Us At service@heatleicester.co.uk And We Aim To Respond Within 7 Days Of Receiving Your Complaint And Where Possible, Will Provide You With A Date To Remedy Any Issues Raised.
Where We Are Unable To Resolve Your Complaint Using Our Own Complaints Procedure, As A Which? Trusted Trader We Use Dispute Resolution Ombudsman For Dispute Resolution. In The Unlikely Event That We Cannot Remedy Your Complaint To Your Satisfaction You May Wish To Refer Your Complaint To Them. If You Wish To Do So Please Contact Which? Trusted Traders In The First Instance On 0333 241 3209 Or Via There Website Http://Www.Disputesolutionoumbudsman.Org/Which-Trusted-Traders-Partnerships/
Terms and Conditions
Please read this document carefully as it will tell you everything you need to know about how we
deal with each other when we carry out installation work in your home. If you have any questions,
please let us know before you accept the quote.
1. We will carry out the work set out on your quote, for the price that is stated in it, under the
following terms and conditions. All prices include VAT at the current rate.
2. Your quote is valid for 28 days and we must begin the work within 90 days of your acceptance.
After this time your quote may no longer be valid and you may need to get another quote.
3. The first 12 months of labour warranty is included as part of your installation, any boiler
warranty given is dependent on the boiler being serviced annually by a gas safe engineer and the
log book kept up to date.
4. The price we quote does not include the cost of removing any dangerous waste materials, such
as asbestos, that we could not reasonably identify when we gave you your quote. You can call a
specialist contractor to remove these dangerous materials or we may be able to arrange for them
to be removed at an extra cost. When asbestos is removed you will need to produce a ‘site
clearance for reoccupation’ certificate, which you can get from the asbestos removal company,
before we can continue to work at your property.
5. The price we quote includes removing all non-dangerous waste materials, including your old
boiler and central heating parts we replace, if you wish to keep the scrap metal then you keep all
the other waste or there is a £25 + vat vat removal charge.
6. Any time frames we give you are our best estimates and we will do what we can to keep to
those time frames. Where there are likely to be delays we will let you know as soon as possible
and agree new time frames with you.
7. We may need you to lift carpets or take up all or some other floor coverings, including tongueand-grooved floor coverings, parquet, hardwood, rubber or tiled floors, so we can complete the
work. We will give you as much notice as possible if we need you to do this. You can call a
specialist contractor to do this work or we
may be able to do it for you at an extra cost. If we do any of this work for you we will only be
responsible for any unnecessary damage caused directly by our negligence and it will be your
responsibility to put the flooring
back once the work is completed.
8. We will take care to carry out the work without causing damage to your property. If we cause
unnecessary damage because of negligence we will put it right. Sometimes we have to do extra
work if we cannot use existing pipework or wiring to install the boiler, and this can cause damage
to things like inside and outside finishings (for example, wall coverings and paint). You may need
to redecorate, repair or restore certain areas once the work is completed. This is not included in
the price we quoted and you will be responsible for this.
9. If you are a tenant, you will need your landlord’s permission before you allow us to start the
work, and we may need you to give us evidence that you have got this permission. If we carry out
work at the landlord’s property and you have not got permission or have given us false or
inaccurate information, you will
compensate us for any losses we suffer because of your failure to get your landlord’s permission.
10. If your property is a listed building, it is your responsibility to make sure that you get any
permission you need before we start the work, and we will need evidence from you that you have
got this permission. If you do not get the permission you need, you may be prosecuted in the
criminal courts. We will not be able to start any work if you have not got the appropriate planning
permission or if you are unable to give us evidence that you have this permission. If we carry out
work at your property and you have given us false or inaccurate information, you will compensate
us for any losses we suffer because of your failure to get the permission you needed, which may
include court fines and penalties.
11. You will need to have an adequate gas and electricity supply to your property before we can
start the work. We can put you in touch with a gas or electricity distribution company to arrange
this if you need us to.
12. Where we have connected new equipment to your existing system, we cannot accept
responsibility for the cost of repairing or replacing parts of your existing system that later develop
faults, unless we have been negligent in not realising that this damage to your existing system
would happen or unless the way we carried out the work was negligent and this caused the fault.
13. We will test your water supply pressure before we start work. As water supply rates can
change, we cannot be responsible for your central heating system failing to work properly
because your water supply becomes inadequate or keeps changing, unless we were negligent in
how we tested your water pressure.
14. If you need a deeper clean to remove sludge and other waste from your central heating
system, we will recommend you buy a PowerFlush with your installation. Our engineer will also tell
you what other work is needed to avoid future problems. We may suggest you correct any design
faults that may cause the problem to return.
15. We cannot be responsible if we cannot meet our responsibilities because of things beyond our
control including, for example, poor weather conditions, industrial disputes, strikes that we are not
directly involved in
or if we find that species (for example bats, birds, butterflies and dormice) or plants that could be
subject to special protection are found to be present in your property.
16. To carry out the work as quickly as possible, we may use one of our approved installers. All
installers that we use are fully qualified and Gas Safe registered, and they all carry identity cards.
We are responsible for the approved installers we use.
17. You must pay the quoted price for the work when we have finished the installation.
18. You can cancel this agreement at any time by giving you written notice. If You cancel this
agreement without good reason, You will pay any reasonable costs we have to spend or losses
we suffer as a direct result of your cancellation.
19. We can cancel this agreement at any time by giving you written notice. If we cancel this
agreement without good reason, we will pay you any reasonable costs you have to spend or
losses you suffer as a direct result of our cancellation.
20. Your quote, together with these terms and conditions, sets out the entire agreement between
you and us.
Nobody else will be able to benefit from this agreement. This agreement is governed by the laws
of England
and Wales.
21. We always endeavour to provide the best service and products for our customers. However,
on rare occasions, we recognise that there may be times where our customers may not be
completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure
everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as
soon as you can in order that we can rectify any problems as soon as possible. Either call us on
01162788222 or write to us at 40 Hillsborough Road, Leicester, LE2 9TA
or email us at info@heatnorthampton.co.uk and we aim to respond within 7 days of receiving your
complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which?
Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event
that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint
to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333
241 3209 or via there website http://www.disputesolutionoumbudsman.org/which- trustedtraders-partnerships/
When we contact you, we may use any information we hold about you to do so. As a result we
may contact you by email, phone, text message or other forms of communications or by visiting
you. If we are contacting you to tell you about any offers, we will, as far as possible, do this in line
with your preference of communication with us for marketing purposes. You can ask us not to
send you any information on our offers at any time by contacting us and giving us your details.
If you give us information on behalf of someone else, you confirm you have given them the
information set out in this document, and that they have given permission for us to use their
personal information in the way we have described in this section. If you give us sensitive
information about yourself or other people (such as health details or details of any criminal
convictions of members of your household), you agree (and confirm that the person the
information is about has agreed) that we can use this information in the way set out in this
document.
Monday - Friday
8.30am to 5.30pm
Saturday - Sunday
Closed

Heat Professional Heating Services Limited Is Authorised And Regulated By The Financial Conduct Authority In Relation To Credit Brokering Reg No. 812382. Credit Is Provided By Novuna Personal Finance, Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk