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  • Heat Professional Heating Services Limited T/A Heat Leicester, Heat Northampton

    Registered Office : 40 Hillsborough Road Leicester LE2 9PL. 

    Tel : 01162788222 

    Email : service@heatleicester.co.uk

    Business ID No.07491349 

    VAT No.109967084 

    Regulatory Authority. Gas Safe Number 525247

  • We Always Endeavour To Provide The Best Service And Products For Our Customers. However, On Rare Occasions, We Recognise That There May Be Times Where Our Customers May Not Be Completely Satisfied. 

    To Ensure We Are Able To Put Things Rights As Soon As We Can, Please Read Our Complaints Procedure Below And We Will Respond Promptly To Ensure Complete Satisfaction. 

    As Soon As Possible After The Completion Of The Works, Please Inspect The Work To Ensure Everything Has Been Carried Out To Our Usual High Standards. 

    In The Unlikely Event There Is Anything You Are Not Completely Satisfied With, Please Contact Us As Soon As You Can In Order That We Can Rectify Any Problems As Soon As Possible. Either Call Us On 01162788222 Or Write To Us At 40 Hillsborough Road, Leicester, LE2 9TA 

    Or Email Us At service@heatleicester.co.uk And We Aim To Respond Within 7 Days Of Receiving Your Complaint And Where Possible, Will Provide You With A Date To Remedy Any Issues Raised. 

    Where We Are Unable To Resolve Your Complaint Using Our Own Complaints Procedure, As A Which? Trusted Trader We Use Dispute Resolution Ombudsman For Dispute Resolution. In The Unlikely Event That We Cannot Remedy Your Complaint To Your Satisfaction You May Wish To Refer Your Complaint To Them. If You Wish To Do So Please Contact Which? Trusted Traders In The First Instance On 0333 241 3209 Or Via There Website Http://Www.Disputesolutionoumbudsman.Org/Which-Trusted-Traders-Partnerships/

  • Terms and Conditions

    Please read this document carefully as it will tell you everything you need to know about how we

    deal with each other when we carry out installation work in your home. If you have any questions,

    please let us know before you accept the quote.

    1. We will carry out the work set out on your quote, for the price that is stated in it, under the

    following terms and conditions. All prices include VAT at the current rate.

    2. Your quote is valid for 28 days and we must begin the work within 90 days of your acceptance.

    After this time your quote may no longer be valid and you may need to get another quote.

    3. The first 12 months of labour warranty is included as part of your installation, any boiler

    warranty given is dependent on the boiler being serviced annually by a gas safe engineer and the

    log book kept up to date.

    4. The price we quote does not include the cost of removing any dangerous waste materials, such

    as asbestos, that we could not reasonably identify when we gave you your quote. You can call a

    specialist contractor to remove these dangerous materials or we may be able to arrange for them

    to be removed at an extra cost. When asbestos is removed you will need to produce a ‘site

    clearance for reoccupation’ certificate, which you can get from the asbestos removal company,

    before we can continue to work at your property.

    5. The price we quote includes removing all non-dangerous waste materials, including your old

    boiler and central heating parts we replace, if you wish to keep the scrap metal then you keep all

    the other waste or there is a £25 + vat vat removal charge.

    6. Any time frames we give you are our best estimates and we will do what we can to keep to

    those time frames. Where there are likely to be delays we will let you know as soon as possible

    and agree new time frames with you.

    7. We may need you to lift carpets or take up all or some other floor coverings, including tongueand-grooved floor coverings, parquet, hardwood, rubber or tiled floors, so we can complete the

    work. We will give you as much notice as possible if we need you to do this. You can call a

    specialist contractor to do this work or we

    may be able to do it for you at an extra cost. If we do any of this work for you we will only be

    responsible for any unnecessary damage caused directly by our negligence and it will be your

    responsibility to put the flooring

    back once the work is completed.

    8. We will take care to carry out the work without causing damage to your property. If we cause

    unnecessary damage because of negligence we will put it right. Sometimes we have to do extra

    work if we cannot use existing pipework or wiring to install the boiler, and this can cause damage

    to things like inside and outside finishings (for example, wall coverings and paint). You may need

    to redecorate, repair or restore certain areas once the work is completed. This is not included in

    the price we quoted and you will be responsible for this.

    9. If you are a tenant, you will need your landlord’s permission before you allow us to start the

    work, and we may need you to give us evidence that you have got this permission. If we carry out

    work at the landlord’s property and you have not got permission or have given us false or

    inaccurate information, you will

    compensate us for any losses we suffer because of your failure to get your landlord’s permission.

    10. If your property is a listed building, it is your responsibility to make sure that you get any

    permission you need before we start the work, and we will need evidence from you that you have

    got this permission. If you do not get the permission you need, you may be prosecuted in the

    criminal courts. We will not be able to start any work if you have not got the appropriate planning

    permission or if you are unable to give us evidence that you have this permission. If we carry out

    work at your property and you have given us false or inaccurate information, you will compensate

    us for any losses we suffer because of your failure to get the permission you needed, which may

    include court fines and penalties.

    11. You will need to have an adequate gas and electricity supply to your property before we can

    start the work. We can put you in touch with a gas or electricity distribution company to arrange

    this if you need us to.

    12. Where we have connected new equipment to your existing system, we cannot accept

    responsibility for the cost of repairing or replacing parts of your existing system that later develop

    faults, unless we have been negligent in not realising that this damage to your existing system

    would happen or unless the way we carried out the work was negligent and this caused the fault.

    13. We will test your water supply pressure before we start work. As water supply rates can

    change, we cannot be responsible for your central heating system failing to work properly

    because your water supply becomes inadequate or keeps changing, unless we were negligent in

    how we tested your water pressure.

    14. If you need a deeper clean to remove sludge and other waste from your central heating

    system, we will recommend you buy a PowerFlush with your installation. Our engineer will also tell

    you what other work is needed to avoid future problems. We may suggest you correct any design

    faults that may cause the problem to return.

    15. We cannot be responsible if we cannot meet our responsibilities because of things beyond our

    control including, for example, poor weather conditions, industrial disputes, strikes that we are not

    directly involved in

    or if we find that species (for example bats, birds, butterflies and dormice) or plants that could be

    subject to special protection are found to be present in your property.

    16. To carry out the work as quickly as possible, we may use one of our approved installers. All

    installers that we use are fully qualified and Gas Safe registered, and they all carry identity cards.

    We are responsible for the approved installers we use.

    17. You must pay the quoted price for the work when we have finished the installation.

    18. You can cancel this agreement at any time by giving you written notice. If You cancel this

    agreement without good reason, You will pay any reasonable costs we have to spend or losses

    we suffer as a direct result of your cancellation.

    19. We can cancel this agreement at any time by giving you written notice. If we cancel this

    agreement without good reason, we will pay you any reasonable costs you have to spend or

    losses you suffer as a direct result of our cancellation.

    20. Your quote, together with these terms and conditions, sets out the entire agreement between

    you and us.

    Nobody else will be able to benefit from this agreement. This agreement is governed by the laws

    of England

    and Wales.

    21. We always endeavour to provide the best service and products for our customers. However,

    on rare occasions, we recognise that there may be times where our customers may not be

    completely satisfied.

    To ensure we are able to put things rights as soon as we can, please read our complaints

    procedure below and we will respond promptly to ensure complete satisfaction.

    As soon as possible after the completion of the works, please inspect the work to ensure

    everything has been carried out to our usual high standards.

    In the unlikely event there is anything you are not completely satisfied with, please contact us as

    soon as you can in order that we can rectify any problems as soon as possible. Either call us on

    01162788222 or write to us at 40 Hillsborough Road, Leicester, LE2 9TA

    or email us at info@heatnorthampton.co.uk and we aim to respond within 7 days of receiving your

    complaint and where possible, will provide you with a date to remedy any issues raised.

    Where we are unable to resolve your complaint using our own complaints procedure, as a Which?

    Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event

    that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint

    to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333

    241 3209 or via there website http://www.disputesolutionoumbudsman.org/which- trustedtraders-partnerships/

    When we contact you, we may use any information we hold about you to do so. As a result we

    may contact you by email, phone, text message or other forms of communications or by visiting

    you. If we are contacting you to tell you about any offers, we will, as far as possible, do this in line

    with your preference of communication with us for marketing purposes. You can ask us not to

    send you any information on our offers at any time by contacting us and giving us your details.

    If you give us information on behalf of someone else, you confirm you have given them the

    information set out in this document, and that they have given permission for us to use their

    personal information in the way we have described in this section. If you give us sensitive

    information about yourself or other people (such as health details or details of any criminal

    convictions of members of your household), you agree (and confirm that the person the

    information is about has agreed) that we can use this information in the way set out in this

    document.

  • Monday - Friday

    8.30am to 5.30pm

    Saturday - Sunday

    Closed

 Heat Professional Heating Services Limited Is Authorised And Regulated By The Financial Conduct Authority In Relation To Credit Brokering Reg No. 812382. Credit Is Provided By Novuna Personal Finance, Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority. Financial Services Register no. 704348. The register can be accessed through http://www.fca.org.uk